Soft Carpet but looks matted and hard to vacuum
I have SmartSilk installed in my large living room because I like how how soft and luxurious it feels in the sample square I got from show room. I also previously had SmartStrand in my other house and was very happy with it. I thought SmartSilk would be comparable or better, which is only true for the softness and stain resistant feature. SmartSilk shows every little footstep and impression which makes the carpet looks matted and shaggy all the time. It is really hard to vacuum, that you have to push the vacuum so hard, and it leaves harsh vacuum paths everywhere the vacuum is going. I regret that I have spent thousands of dollar in this carpet and now I am stuck with it. I wished I got the SmartStrand instead of the SmartSilk.
November 11, 2013
impossible to vacuum
This is the softest carpet that you will ever own, but the most difficult carpet to vacuum. I have purchased two different vacuums to try to vacuum this carpet. It can only be vacuumed by "raking" it. It is a shame because it is beautiful and soft.
October 29, 2013
I am very disappointed in my decision to purchase this carpet. I loved the color and feel of the carpet in the store. This was supposedly the latest and greatest carpet and I only wanted the best for my home. I am unable to push my almost brand new $400 vacuum through the carpet. The carpet looks terrible - very matted and splotchy. I spent $8,000 only to be stuck with this difficult and unattractive carpet for the next 20 years. (My previous carpet was a short pile, which did show some footprints and vacuum marks but nothing like the silk.) Wish I would have considered another smart strand product.
October 23, 2013
In less than 8 months this carpet looked worn and matted. Had it cleaned, but looked just as bad. I'm very disappointed that we now spent so much money on a carpet that looks worse than the inexpensive 18 year old carpet that it replaced.
December 1, 2013
Love carpet but can't vacuum
I love how soft the carpet is but I can not get a vacuum to move one inch on my carpet. I installed the carpet throughout my entire house and now I can't even keep it clean. Please help me find a vacuum that I can use on this carpet. If I could vacuum the carpet I would have given it an overall rating of 5 stars.
September 29, 2013
Feels Good but Impossible to Vacuum
We were stunned to discover how difficult this carpet is to vacuum. We have tried 5 different vacuums (Hoover, Oreck, Electrolux , Miele, Kenmore - all the recommended ones)- my husband has made a career out of testing different models. We've never had this issue before with any carpet. It looks good but we are very concerned about durability since we either can't keep it clean or we kill ourselves trying. Working with dealer now for possible solutions -- carpet replacement may be in order. Wish I had read these reviews before purchasing.
September 17, 2013
silk cozy comfort,and delicate charm
I wrote a review in June 2012, after having this carpet installed,it was very soft and still is,looks good yet in most places, but other areas have a strange, almost matted look. My big issue after installation was trying to vaccum it. Tried several different ones, recommended at the time by the carpet institution . Mohawk did not want to get into that at that time. Ended up with a Riccar canister. Was not totally satisfied with that, still very hard to use, and had read some reviews this Spring on this web site where removing the beater bar was an option and have done that. ( this was the advise of who ever writes the reply after the review). We do not wear shoes in the house, and have one very clean indoor cat. I think I am getting it clean as the bag fills up with something. Will be getting it professionally cleaned in month or two to meet warranty requirement, is it 18 months or 24? I would not get this carpet again and worry I will not get the satisfaction of the wear and appearance we got from our previous carpet which we had for 20 years.
September 8, 2013
Great Look, Hard to clean
We have had the Mohawk carpet for just under 1 year. We have used Mohawk in the past and have purchased a lot of carpet over the last 5 years for several homes. The Mohawk SmartStrand Silk carpet looks great and seems to be holding up well to our family and dog. The one issue, and largest concern, is that we are on vacuum number 3 since the purchase. We cannot get our Dyson to move 1 inch on this carpet. We purchased another vacuum recommended on the Mohawk site and this will not move without great effort and barely cleans the carpet.
I would not recommend putting this carpet in your entire house unless you test your vacuum on it at the store.
June 23, 2013